INFORMATION FOR CLIENTS ON OUR CLINICAL SERVICES DURING THE COVID-19 PANDEMIC
As vets we have a duty to look after the health and welfare of our patients. We are now in a position where we have to do everything possible to protect the health of pet owners and our own staff particularly those who are most at risk. In view of this we are forced into making changes in the way we conduct clinical work to minimise the risk of COVID-19 transmission.
For the foreseeable future we will be restricting our caseload to emergency and urgent cases only. If your pet has an orthopaedic or spinal condition that is causing only a mild clinical problem we can advise on management during this time of crisis. If your pet is suffering a mild problem that deteriorates significantly please contact us by phone or email and we can decide whether we need to arrange an examination.
If we arrange to see your pet we will be following a protocol when you arrive at the Practice.
Before setting out on your journey
- Please ensure you have completed all necessary forms (registration, insurance etc) and emailed them to us
- Ideally only one person should attend the Practice
- DO NOT bring toys, blankets etc
- Please stay in your car and phone reception to inform us you have arrived- 01306 621269
- We can then perform the consultation over the phone or in the car park but observing the 2m social distancing rule.
- Following the consultation we will admit your pet for examination and then phone you to discuss the next step while you wait in your car or come out to discuss with you. We can inform you of likely costs and will accept verbal consent for any investigations or surgery that are required. We can email the written consent form to you.
At pet discharge
- On collection of your pet we can discuss post-operative care on the phone or outside the Practice building. You will be given written post-operative care instructions- these can be emailed to you. Payment can be made by credit card over the phone or we will deal with your insurance company if this has been pre-arranged. We may ask you to pay prior to collection to minimize the time spent at the Practice given that all processes are much more time consuming due to the above precautions. We will not be accepting cash.
- If your pet has surgery we will be placing intradermal sutures in the skin. This will avoid the need for you to visit a vet to have sutures removed. We will ask you to phone us at the time the wound would normally need to be checked to inform us of your pet’s progress. If there are any concerns you can email us photos or videos of your pet. If we are concerned about your pet’s progress we will arrange a re-examination following the above protocol.
- Following most surgeries animals would normally be re-examined at about 6 weeks. Depending on progress this re-examination can be done over the phone with the aid of videos that can be emailed to us. If you have any concerns about your pet over this period you must phone us. If post-operative progress is not as expected and there are concerns we will arrange to re-examine.
By adhering to the above protocol we aim to continue to provide you with a service that also minimizes the risk of COVID-19 virus transmission. These are extraordinarily difficult times for everyone but we are continuing to provide you with a service and if you have any concerns we can always be contacted by phone or email.